All transactions are governed by dutch law therefor the T&C in dutch, found here (link), are the only valid terms and conditions.
For you convinience only, a google translation is shown below.
Terms and Conditions
Good general terms and conditions are important for the web retailer and the customer. Here you can read our General Terms and Conditions Webshop. Not only the government creates rules to ensure the safety of your purchase. We as a web retailer would also like to inform you of our conditions. By agreeing to the General Terms and Conditions Webshop, an agreement has been concluded between us and you as a customer. But before you agree to our General Terms and Conditions, we kindly request you to read the terms and conditions carefully and to familiarize yourself with our working method. This can prevent unpleasant situations! If you have any questions about our conditions, you can of course contact us.
Article 1 - Webshop
1.1.
The webshop is registered with the Chamber of Commerce and pays its legal contribution to the tax authorities. On our website you can find our Chamber of Commerce number and VAT number. You will also find our contact details there.
1.2.
Our webshop is provided with an SLL Certificate. This means that we meet all legal requirements with regard to the security of your personal data and payment details. We strive to continuously improve the security of your data. We will report abuse by hackers to the police.
1.3.
We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.
1.4.
Since June 5, 2012, our webshop is required to request your prior permission regarding cookies. You can read more about this in our Privacy Policy.
1.5.
We are obliged to report any suspicion of abuse or fraud to the police.
1.6.
The webshop has taken out professional liability insurance to cover itself against any unjustified liability that is claimed by a customer.
1.7.
We strive to provide you with excellent service at all times. If you have any doubts about the purchase of a product, our employees will be happy to help.
1.8.
You can subscribe to our newsletter. You will then be informed about our offers every two weeks.
Article 2 - Reflection period
2.1.
You have 14 days to change your mind after purchasing a particular product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount paid by you will be refunded to your account number.
2.2.
Products that are returned to us must be provided with the original packaging.
2.3. There are a number of products that cannot be returned to us. Products that cannot be returned to us within 14 days are food items, magazines and trips that you have booked. The seal should not be broken for CDs and DVDs. If the seal is broken, we unfortunately cannot refund money or cancel the purchase.
Article 3 - The agreement
3.1.
The agreement between the webshop and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and he has authorized the webshop to debit the money from his account, when the customer has made a payment via iDEAL or Credit Card, or when an invoice is sent to the customer afterwards. After the reflection period of 14 days has expired and the payment has been received by the webshop, the customer has become the owner of the product in question.
3.2.
The agreement has been concluded electronically, by filling in the necessary fields and agreeing to the general terms and conditions.
3.3.
As a customer you are obliged to fulfill your payment obligation to the webshop. If you do not pay within the set period, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If, after several reminders, you still have not paid the due claim, we will hand over the collection to a collection agency.
3.4.
After you have made a purchase, you will receive a written confirmation of your purchase by email. It states the product you have purchased, what it costs you and where you can go with any complaints and comments.
3.5.
We are obliged to deliver the product or article to you within 30 days. If, due to unforeseen circumstances, the article cannot be delivered within this period, we will inform you in writing. After the expiry of these 30 days, you will receive a refund of any purchase amount already paid.
However, if you indicate in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your requirements as much as possible. You can of course indicate in advance that you do not want this.
3.6.
The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for shipping to an address abroad are visible to you when you purchase the product.
Article 4 - The price
4.1.
The prices listed on our webshop always include VAT. The costs that have to be paid for sending the product will become visible when you have added the product to your shopping cart.
4.2.
When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that must be aware of it. In addition, a report is made to the police.
4.3.
The price stated with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. The purchase price is again stated in it.
4.4.
If you buy a product during a period in which no promotion applies, you will not be eligible for a discount afterwards.
Article 5 - Complaints and warranty
5.1.
Complaints about the delivery must initially be reported to us by telephone. Our employees are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Naturally, our delivery staff will do their utmost to deliver the product undamaged to your home.
5.2.
Complaints about the product itself must be reported to us by email. Describe your complaint as specifically as possible. We will always strive to a suitable solution. As needed we will contact the manufacturer or wholesaler. If it is within our capabilities, we will solve the problem for you ourselves.
5.3.
Complaints are usually handled by us within 14 days. A complaint is always handled in writing. After a complaint has been settled, you will receive a survey from us with regard to the complaint settlement. We kindly ask you to fill this in and return it to us. We want to provide you with excellent service at all times.
5.4.
A warranty applies to every product that we deliver to you. With your order you'll receive a warranty card, always save your warranty card to ensure your warranty.
Our products have a three month warranty. If this is different, you can read this in the written confirmation that you receive from us with the product you have purchased, and on the invoice that you receive by e-mail. We can only offer a limited warranty on consumable and utility products such as hand out presents. If you discover a defect or defect in one of our articles, we request that you report this to us within 48 hours after delivery.
5.5.
If the product breaks within the warranty period, we will refund the full purchase amount to you. However, this does not apply in the case of intent or deliberate damage. We also kindly request you to contact your insurance company if the damage occurs after the warranty period. This may be claimed on the contents insurance. In both situations, it is not possible to refund without a purchase receipt. After the expiry of the warranty period, the replacement value will also lapse in the event of possible payment of damage. Payment is then made on the basis of current market value.
If you agree with the General Terms and Conditions Webshop, we kindly ask you to tick the box. No agreement can be reached without ticking the box. Of course, we sincerely hope that you enjoy your purchase! If you have any questions, please do not hesitate to contact us.
